Agile + Lean = Gouvernance Pragmatique…. le constat !

v_connaitre_gouvernance1

Par Pierre Neis

Les résultats sont les suivants:

  • augmentation de la productivité de 70%
  • augmentation de la communication entre département de 90% (en fait, des silos entre les départements s’étaient créés)
  • toute la chaîne de valeur est visible sur des Kanban boards de la prise de commande au support, en passant par le développement et le suivi commercial
  • toutes les équipes utilisent Kanban. Personne n’a été forcé. Les équipes ont choisi un modèle de tableau qui correspond à leur façon de faire.
  • les tableaux sont indépendants et seules les entrées et les sorties supportent l’alignement entre les différents départements.
  • les problèmes sont visibles immédiatement, les solutions apportées dans la journée.
  • les départements ayant une démarche projet (livraison par paquet) ont intégrés Scrum (leur choix).
  • le PDG de l’entreprise est le sponsor officiel de l’agilité. L’objectif est clair: investir dans le Front Office (qui apporte de la valeur), réduire voire supprimer le Back Office (valeur relative).
  • Revue de l’offre produit:
    • avant l’agilité: 70% des produits étaient du sur mesure entrainant la rupture des capacités et une croissance exponentielle de l’activité support, donc de l’insatisfaction client
    • après l’agilité: mise en place d’une politique de standards ou composants modulaires, mise en place d’un plan de livraison de Service Releases (upgrade) fixant la majorité des bugs rencontrés
  • les directeurs ont vu leur rôle évoluer : ils guident et enlèvent les obstacles des équipes

En combien de temps: 3 mois

Lire l’article : thescrumcoach.wordpress.com

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